POTTSTOWN PA – Patients being cared for in Pottstown Memorial Medical Center (PMMC) can now expect to see a hospital staff member in their rooms at least once every hour, specifically checking to ensure they’re comfortable, under a new policy instituted by PMMC Chief Nursing Officer Kim Jack.
Patients also will be surveyed daily to determine their levels of satisfaction with not only the hospital’s nursing care, but also with service provided by non-medical personnel. The goal, Jack said, is to let PMMC administrators learn “in real time” if patients are satisfied with the care they are receive.
The initiative includes a program called hourly rounding, during which a PMMC staffer checks on three basic needs of each patient: positioning, pain control, and any need to use a bathroom. While in the room, the staff member also will be responsible to ensure items like a television remote control or bedside table are within the patient’s easy reach.
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